Greetwise Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Greetwise services, websites, applications, phone numbers, AI virtual agent, and related offerings (collectively, the “Services”) provided by Zaling Corporation (“Zaling,” “we,” “us,” or “our”).

By creating an account, purchasing a plan, using any phone number or feature of the Services, or otherwise accessing the Services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms, our Privacy Policy, our Emergency Services Policy, and any other policies we post or link (collectively, the “Agreement”). If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

1. The Services

Greetwise provides business telephone numbers, call routing and forwarding, customizable answering rules and voicemail, AI virtual agent capabilities, call transcripts, summaries, recordings, notifications (email/SMS), spam filtering features, and related tools accessible via web/app. Features and limits depend on your subscription plan. We may modify, suspend, or discontinue any part of the Services at any time.

2. Accounts and Eligibility

You must be at least 18 years old and provide accurate, complete registration information. You are responsible for all activity under your account and for safeguarding credentials. You may authorize additional users; you remain fully responsible for their actions.

3. Subscriptions, Billing, Cancellation, and Refunds

Services are offered on monthly (or other) subscription plans. Fees are billed in advance. You authorize us (and our payment processors) to charge your payment method. Plans auto-renew unless cancelled. You may cancel at any time through the account dashboard; cancellation takes effect at the end of the then-current billing period.

Refunds: Subject to the then-current policy, a refund may be available within 14 days of the initial purchase or within 3 business days of a renewal charge in limited cases. No refunds for partial periods after the applicable window or for usage-based overages. We may change prices with notice; continued use after the effective date constitutes acceptance.

4. Acceptable Use

You may use the Services only for lawful business purposes consistent with these Terms. You agree not to (and not to allow others to):

• Use the Services for illegal activity, fraud, harassment, spam, robocalls, or in violation of the Telephone Consumer Protection Act (TCPA), CAN-SPAM, or similar laws.
• Originate or facilitate illegal or unsolicited communications.
• Use the AI virtual agent or any feature to provide medical, legal, financial, emergency, or other professional advice, or for life-safety or critical systems.
• Reverse-engineer, resell, sublicense, or misuse the Services or numbers.
• Interfere with the Services or other users.
• Violate any applicable law, including recording-consent laws.

We may suspend or terminate access for violations, with or without notice.

5. Call Recordings, Transcripts, Summaries, and Customer Content

You own the content of your calls, recordings, transcripts, and related data that you generate through the Services (“Customer Content”), subject to the license below. You grant Zaling a worldwide, non-exclusive, royalty-free license to host, process, transmit, and use Customer Content solely as necessary to provide, maintain, secure, and improve the Services and as described in the Privacy Policy.

You are solely responsible for: (a) obtaining all required consents from callers and other parties for recording, transcription, AI processing, and notification; (b) complying with one-party and two-party consent laws; and (c) any disclosures required by law when the AI virtual agent answers or when recording occurs. We do not independently verify your compliance.

6. AI Virtual Agent

The AI virtual agent uses artificial intelligence to answer and handle calls based on configuration and knowledge you provide.

• The AI is not a human and may make errors, misunderstand context, or produce inaccurate responses.
• You are responsible for the accuracy of training data, FAQs, business information, and ongoing review of AI performance.
• You must not rely on the AI for any critical, emergency, medical, legal, or high-stakes decisions.
• Where required by law (or as best practice), you are responsible for providing clear notice to callers that they are interacting with an AI system.
• We may use de-identified or aggregated data to improve our models and services, subject to the Privacy Policy.

7. Emergency Services / 911

The Services are subject to important limitations regarding emergency calling. You must review and comply with our separate Emergency Services Policy (incorporated by reference). The Services are not a substitute for traditional landline or cellular emergency services. You must maintain alternative means of contacting emergency services and keep accurate registered location information.

8. Intellectual Property

The Services, software, designs, documentation, and all related content (excluding Customer Content) are and remain the exclusive property of Zaling Corporation or its licensors. The names, logos, wordmarks and marks “Zaling”, “Greetwise”, including the wordmark CamelCase styled as "GreetWise", the Greetwise logo, and related branding are trademarks of Zaling Corporation. You may not use, copy, or closely imitate them without prior written consent. Unauthorized use, including operation of confusingly similar services or domains, is prohibited and may result in legal action.

9. Ideas and Feedback

You agree that Zaling may be independently developing software, content and other products or services that may be similar to Your Code and Your Content and nothing in the Agreement will be construed as restricting or preventing Zaling from creating, using or offering for use such software, content and other items, without any obligation to you.

You may choose to or We may invite You to submit comments, feedback or ideas about the Service, including but not limited to ideas about improving the Service or our products (“Feedback”). By submitting any Feedback, You agree that Your disclosure is unsolicited and without restriction and will not place Zaling under any fiduciary or other obligation, and that We are free to use the Feedback without any additional compensation to You, and/or to disclose the Feedback on a non-confidential basis or otherwise to anyone.

If you choose to provide us any such Feedback, you hereby assign all ownership in and to such Feedback to us, and acknowledge that we will be entitled to use and implement any such Feedback in any manner without restriction, and without any obligation of confidentiality, attribution or compensation to you. To the extent the foregoing is deemed ineffective, you also hereby grant Zaling a nonexclusive, perpetual, irrevocable, transferable, sublicensable, royalty free, fully paid up license to use such Feedback.

10. Third-Party Services

The Services may integrate with or rely on third-party carriers, AI providers, payment processors, and other services. We are not responsible for third-party acts or failures.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZALING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY OF AI OUTPUTS, CALL COMPLETION, UPTIME, AND EMERGENCY CALLING PERFORMANCE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZALING AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO ZALING FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Zaling and its affiliates, officers, agents, and employees from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content or use of the Services; (b) your violation of these Terms or applicable law (including TCPA, recording-consent, and AI-disclosure laws); (c) your failure to maintain accurate location information or to notify users of emergency-calling limitations; or (d) any claim by a third party related to calls handled via your account.

14. Termination

We may suspend or terminate your access for any breach or for any reason with notice (or without notice for serious violations). Upon termination, your right to use the Services ceases. We may retain certain data as required by law or for legitimate business purposes, subject to the Privacy Policy. Number porting is subject to applicable carrier rules and our then-current procedures.

15. Relationship of the Parties

The parties are independent contractors with respect to each other. This Agreement does not constitute and shall not be construed as constituting a partnership or joint venture among the parties hereto, or an employee-employer relationship. You agree that Zaling has no special relationship with or fiduciary duty to you. Neither party shall have any right, power or authority to enter into any agreement for or on behalf of, or incur any obligation or liability of, or to otherwise bind, the other party.

16. Changes

We may update these Terms by posting a revised version. Material changes will be effective upon posting or as otherwise stated. Continued use constitutes acceptance. If you do not agree, you must stop using the Services and cancel your account.

17. United States Export Controls

You agree to comply with all applicable export and reexport control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control (“OFAC”), and the International Traffic in Arms Regulations (“ITAR”) maintained by the Department of State. Specifically, you agree that you shall not — directly or indirectly — sell, export, reexport, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such software or technology) received from Zaling under this Agreement to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. You agree to indemnify, to the fullest extent permitted by law, Zaling from and against any fines or penalties that may arise as a result of your breach of this provision. This export control clause shall survive termination or cancellation of this Agreement.

18. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict-of-law principles.

18.1. Agreement to Arbitrate

You and Zaling agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the breach, termination, enforcement, interpretation, or validity thereof (collectively, “Disputes”), shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules (or Consumer Arbitration Rules if applicable to you as an individual). The arbitration shall be conducted by a single arbitrator.

The arbitration shall take place in Stillwater, Oklahoma, or, at either party’s election, may be conducted by video conference or telephone. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

18.2. Class Action Waiver

YOU AND ZALING AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

18.3. Exceptions

Notwithstanding the foregoing:

• Either party may bring an individual action in small claims court if the claim qualifies;
• Either party may seek provisional or injunctive relief (including for intellectual property infringement or misuse of the Services) in a court of competent jurisdiction without waiving the right to arbitration of the underlying Dispute; and
• If the class-action waiver is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void with respect to such claim, and the Dispute shall proceed in court.

18.4. Opt-Out

You may opt out of this arbitration agreement by sending written notice to contactus@zaling.com within 30 days of first accepting these Terms (or of the effective date of this arbitration provision if later). The notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provisions of these Terms.

18.5 Costs

Each party shall bear its own costs of arbitration, except that the arbitrator may award attorneys’ fees and costs to the prevailing party if permitted by applicable law or the AAA rules. Zaling will not seek attorneys’ fees or costs from you unless the arbitrator determines your claim is frivolous.

18.6 Survival

This arbitration agreement shall survive termination of these Terms or your use of the Services.

If for any reason a Dispute proceeds in court rather than arbitration, you and Zaling each waive any right to a jury trial and agree that the exclusive venue shall be the state or federal courts located in Payne County, Oklahoma, and you consent to personal jurisdiction there.

19. General

The failure of Zaling to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should try to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. You may not delegate your duties under this Agreement or assign this Agreement or your accounts, in whole or in part, provided, however, that you may assign this Agreement in connection with any merger (including by operation of law), consolidation, reorganization, or sale of all or substantially all of its related assets or similar transaction. Zaling may assign any of its rights and obligations under this Agreement without consent, including, in connection with any merger (including by operation of law), consolidation, reorganization, or sale of all or substantially all of its related assets or similar transaction. This Agreement shall be binding on the parties’ permitted assignees, transferees and successors. The terms “including” and “includes” shall be deemed to be followed by the statement “without limitation” and neither of these terms shall be construed to limit any word or statement it follows to the specific or similar terms or matters immediately following it.

20. Miscellaneous

These Terms, together with the Privacy Policy, Emergency Services Policy, and any order forms or plan descriptions, constitute the entire agreement. If any provision is held unenforceable, the remainder continues in effect. You may not assign these Terms without our consent; we may assign freely. Notices may be provided via email, dashboard, or website posting.

Contact

Zaling Corporation
Email: contactus@zaling.com