Greetwise Privacy Policy

This Privacy Policy describes how Zaling Corporation (“Zaling,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with the Greetwise Services and websites.

1. Information We Collect

• Account and Billing Information: Name, business name, email, phone, address, payment details, plan information.
• Service Usage Data: Call detail records (numbers dialed/received, duration, timestamps), routing rules, configuration settings, device/IP information, app usage logs.
• Call Content: Audio recordings, transcripts, AI-generated summaries, caller ID/ANI, and related metadata when features are enabled.
• Communications: Support tickets, emails, feedback.
• Automatically Collected: Cookies, pixels, log data, analytics (see Cookie section).
• From Third Parties: Payment processors, carriers, or public sources as needed for the Services.

2. How We Use Information

We use personal information to:

• Provide, operate, maintain, and improve the Services (including AI features).
• Process payments and manage subscriptions.
• Send service-related communications, summaries, and notifications.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with law and enforce our Terms.
• Analyze usage in aggregated or de-identified form to improve products (including AI models, subject to your choices and applicable law).
• With your consent or as otherwise permitted by law.

3. How We Share Information

We may share information with:

• Service providers and subprocessors (carriers, cloud hosting, AI infrastructure, payment processors, analytics) under contractual confidentiality and data-protection obligations.
• Affiliates within Zaling.
• Legal authorities when required by law, legal process, or to protect rights, safety, or property.
• In connection with a merger, acquisition, or sale of assets (with notice where required).
• With your direction or consent.

We do not sell personal information in the traditional sense. Under certain state laws (e.g., CCPA/CPRA), “sale” or “sharing” for targeted advertising may have specific meanings; see the state-specific section below.

4. Call Recordings, Transcripts, and AI Processing

When you enable recording, transcription, or the AI virtual agent, the content of calls is processed to deliver those features. You control enablement and are responsible for obtaining required consents from callers. We process such data as a service provider/processor on your behalf for the purpose of providing the Services.

5. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Call recordings and transcripts are retained according to your plan settings and our retention schedule (details available in the dashboard or upon request). You may request deletion subject to legal holds and technical limitations.

6. Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal information.
• Opt out of certain processing or “sales”/sharing.
• Receive a portable copy of data.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.

California residents and residents of other states with privacy laws have additional rights (see below). To exercise rights, contact us at the email below. We will verify requests as required by law. Authorized agents may submit requests subject to verification.

8. Cookies and Similar Technologies

We and our partners use cookies, pixels, and similar technologies for essential functionality, analytics, and (where applicable) advertising. You can manage preferences through browser settings or our cookie banner. See our Cookie Notice for details.

9. International Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the United States (or other countries where our providers operate), which may have different data-protection standards.

10. Children’s Privacy

The Services are not directed to children under 13 (or higher age as required by local law). We do not knowingly collect personal information from children.

11. California and Other State Privacy Rights

Notice at Collection / CCPA/CPRA: Categories of personal information collected, purposes, and whether sold/shared are described above. We do not sell personal information for monetary consideration. We may “share” certain information for cross-context behavioral advertising if we engage in such activities; you may opt out via the contact methods below. California residents may designate an authorized agent and have non-discrimination rights.

Other state laws (Virginia, Colorado, Connecticut, etc.) provide similar rights; contact us to exercise them.

12. Changes to This Policy

We may update this Policy. Material changes will be posted with a new effective date. Continued use after the effective date constitutes acceptance.

13. Contact Us

For privacy requests or questions:
Email: contactus@zaling.com